With travel increasing day-by-day, whether it is for business, pleasure or for any other reason, there is a mushrooming growth of hotels-big and small. At the same time there is a demand for people to work in these hotels. Most people working in smaller hotels learn on the jobs which prove expensive. Hence there is a growing demand for trained persons who are able to perform the basic front office operations in a hotel, efficiently

Typical Course Outline

·         Work with colleagues & customers

·         Work in a socially diverse environment

·         Follow health, safety & security procedures

·         Develop & update hospitality industry knowledge

·         Follow workplace hygiene procedures

·         Provide housekeeping services to guests

·         Perform office procedures

·         Receive & process reservations

·         Operate a computerized reservations system

·         Prepare rooms for guests

·         Provide accommodation reception services

·         Process financial transactions

·         Provide porter services

·         Develop & update local knowledge

·         Conduct night audit

·         Communicate on the telephone

·         Promote products & services to customers

·         Deal with conflict situations

·         Coach others in job skills